Shipping Policy

Welcome to zimasya.com, where we prioritize not only the quality of our furnishings but also the efficiency and reliability of our delivery services. Our Shipping Policy is crafted to ensure that your chosen items from our extensive collection are delivered to you with care and punctuality. As you familiarize yourself with our shipping procedures and guidelines, rest assured that every step is taken to provide a smooth and hassle-free delivery experience. We understand the excitement that comes with enhancing your outdoor spaces, and we strive to ensure that your orders arrive in a timely and secure manner. Thank you for choosing zimasya.com, where our commitment to excellence extends beyond our products to every aspect of your shopping experience.

At Zimasya, we are deeply committed to providing you with a premier shopping experience from the moment you place your order to the arrival of your furniture at your doorstep. We understand the critical role the shipping process plays in ensuring your satisfaction. Here's some key information about our shipping and white glove delivery services, along with some additional details:

Shipping Area :

We only sell to the United States.

Delivery Methods:

Upon arrival in the United States, your furniture is first transported via ocean freight to our warehouses located in California and Georgia, depending on your address. Once the items arrive at the respective warehouse, we then coordinate with delivery companies to transport the products to your doorstep. 

Handling Time:

Our order processing time ranges from 7 to 15 working days. This period is dedicated to manufacturing customized products, and ensuring your items are meticulously prepared and packed for delivery in pristine condition.

Sea Transit Time:

After dispatch, the typical sea transit time for orders spans 35 to 45 working days. This includes the processing of export customs, ocean shipping, U.S. customs clearance.

Customs Clearance and Warehouse Transfer:

Following customs inspection, goods are transported from the port to a local U.S. warehouse. This process takes between 3 to 7 working days.

US Local Delivery:

Once inspected at our warehouse, products are delivered using U.S. local logistics. Delivery times range from 3 to 8 working days, depending on the destination address.

Total Delivery Time:

encompassing order handling and final delivery to your specified address, ranges from 48 to 75 working days. Due to the nature of large custom furniture, the production and shipping cycle is very lengthy. Please thoroughly read our shipping policy before deciding to place an order. After you place an order, we will also send the delivery schedule and important notices to your email. Please check your inbox.Thank you for your understanding.

Shipping Costs:

Shipping fees are calculated based on the total weight of the order. The specific shipping rates are as follows:

Rate nameConditionPriceNormal Shipping0lb–10lb$9.00 USDNormal Shipping10.001lb–30lb$50.00 USDNormal Shipping30.001lb–60lb$100.00 USDNormal Shipping60.001lb–90lb$200.00 USDNormal Shipping90.001lb–120lb$300.00 USDNormal Shipping120.001lb–150lb$400.00 USDNormal Shipping150.001lb–200lb$450.00 USDNormal Shipping200.001lb–250lb$600.00 USDNormal Shipping250.001lb–300lb$800.00 USDNormal Shipping300.001lb–400lb$1000.00 USDNormal Shipping400.001lb–500lb$1050.00 USDNormal Shipping500.001lb–650lb$1650.00 USDNormal Shipping650.001lb–800lb$2000.00 USDNormal Shipping800.001lb–1000lb$2500.00 USDNormal Shipping1000.001lb–1500lb$4000.00 USDNormal Shipping1500.001lb–2000lb$6000.00 USDNormal Shipping2000.001lb and up$10000.00 USD

White Glove Delivery Service

For a truly premium experience, our white glove delivery service goes beyond traditional shipping. This service is designed to offer you the utmost convenience and peace of mind:

: Our experienced delivery team will handle your furniture with care from the moment it leaves our warehouse.

: With white glove delivery, you won't have to worry about assembling complex furniture pieces. Our team will expertly assemble and place the items in your desired location, ensuring they are set up correctly.

: We'll take care of removing all packaging materials, leaving your space clean and ready for you to enjoy your new furniture.

Home Delivery, Inside Delivery, and Staircase/Elevator Delivery

We also offer home delivery, inside delivery, and delivery to different floors, including staircases and elevators. However, based on various circumstances and conditions, we may charge additional fees as needed. Specific charges will depend on your order and requirements, and we will provide this information during the ordering process to ensure clarity.

About Tax

We're pleased to inform you that our product prices already include taxes.

Shipping Rates and Tracking

Shipping rates vary based on factors such as the chosen shipping option, item size, and your location. You can view the applicable shipping costs during the checkout process before finalizing your order. Once your order is shipped, we'll provide you with a tracking number so you can monitor the progress of your delivery in real-time.

International Shipping

While our primary sales area is the United States, we also offer international shipping to select countries. If you're interested in shipping to an international destination, please contact our customer service team for information on availability and rates.  If you have any further questions, feel free to reach out to us, and we'll be happy to assist.

Shipping：

Order processing time: 7-15 working days
Order processing includes: manufacturing, packaging, etc.
Shipping time: 38-45 working days
Transportation includes: customs clearance, delivery

Delivery details・One delivery person will be required・Delivery to the front door・For apartment complexes, delivery will be made to the 1st floor entrance(none of these will be delivered to the address)・Delivery hours: Monday to Friday 10:00 to 19:00 (on public holidays) except *1 For details, please check the chatbot or contact  support@zimasya.com.*2 Due to the effects of the new coronavirus infection, delays in *3 and *4 below may occur.*3 In the case of large furniture, we may ask the customer to help unload it from the truck to the customer's entrance.We also offer a paid service in which items are delivered to your floor from our affiliated logistics company. Please feel free to contact the delivery company directly without going through us.*4 If the customer refuses to receive the item without permission or the storage period has expired, etc., the customer will be responsible for the cost of re-delivery.Delivery time = processing time + shipping time

You can track your order delivery on this page https://zimasya.com/apps/17TRACK .

Contact Us

If you have any questions or need support regarding our shipping options or white glove delivery service, our dedicated customer support team is here to assist you. You can reach out to us through the following means:

Phone:  +1 (424) 457-4209

Email: support@zimasya.com

Your satisfaction is our top priority, and we are committed to ensuring your furniture arrives in excellent condition and on time.

Return Policy

We strive to ensure the complete and timely delivery of all products. However, in the event of any unforeseen circumstances or if you have any questions, please contact our customer service team for assistance.

Returns Due to Quality Issues

If the fault lies with us, we will offer a refund, product exchange, or replacement parts in the following cases:

1.The product has significant quality issues or defects.

2.Incorrect shipping or missing items (e.g., products not matching the order).

Please note: Please inspect the items upon receipt. If any damage or errors are found ,issue must be reported within 3 business days since the day of delivery. Return or exchange requests made after this 3-day period will not be supportive.

Non-Returnable or Non-Refundable Items

1.Products Returned Due to Customer Reasons: Returns caused by customer errors, damage, stains, missing items, or similar reasons.

2.Made-to-Order or Personalized Items: All made-to-order or personalized products.

3.Products with Potential Shipping Damage Due to Irreversible Packaging: Products where the packaging has been altered or product identification codes/tags have been lost, which may result in shipping damage.

4.Used Products: Any products that have been used.

5.Clearance Items: All clearance products.

6.Products with Installation Marks: Products, such as wooden furniture, that may have installation marks affecting their resale condition.

7.Products with Minor Scratches: Products with minor scratches that do not affect functionality.

8.Products with Minor Color Variations: Products where the actual color may differ slightly from what is displayed on the website.

9.Products with Minor Size Differences: Products with size differences of less than 0.5 inches.

Please note：The actual product color may differ from the images displayed on our website. If you have any concerns about this, feel free to contact our customer service team to request real product images for reference.

Refund Policy And Additional Fees

1.If you receive a damaged item, we will assess the severity of the damage to determine if it qualifies for compensation and the amount.

1).For minor damages such as scratches or small dents, we will negotiate a refund of 2%-10% of the order amount

2).For significant damages, we will discuss with you whether you wish to keep the item. If you choose to keep it, we will offer compensation of 20%-30% of the order amount.

3).Additionally, if applicable, we may offer a replacement item at no extra cost.

2.Shipping charges for the original order are non-refundable.

3.If you request to cancel your order after placing it due to personal reasons (such as no longer wanting the item, dissatisfaction with delivery time, etc.), a cancellation fee will apply:

1).If the order has been confirmed but not yet produced, an 8% cancellation fee will be charged.

2). If the product is completed but not yet shipped, the cancellation fee will range from 20%-50% of the order amount.

3). Once the product has shipped or is in transit to our warehouse in the U.S., an 80% cancellation fee will be applied.

4.If a returned item is found to be damaged upon arrival at our warehouse, we will deduct the cost of the damages from your refund.

5.For damages caused during assembly or disassembly, small replacement parts can be sent at no charge. However, larger parts may incur additional charges, and we do not cover any installation costs or refund requests related to installation fees.

6.If incorrect shipping information is provided by the customer, or if re-delivery or multiple installation attempts are required due to customer actions, any associated costs will be the responsibility of the customer.

7.If you wish to change the color, size, or style of your order after production has begun, the following fees will apply:

1).Prior to shipping, a 20% change fee will be charged.

2)After shipping has started or once the order has arrived at our U.S. warehouse, a 50% change fee will be charged.

Steps for Initiating a Return

1.Contact our customer service team at support@zimasya.com to start the return process.

2.Inform us of your return request, including your order details and reason for return.

3.Our customer support team will guide you through the return process and provide the address

4.Arrange for furniture pickup.

5.Receive your returned furniture.

6.Refunds will be processed and returned to your payment account once we have confirmed the request.

Please note：The refund process usually takes 7-10 business days after coordination with customer service. We kindly ask that you refrain from initiating a chargeback, as this can extend the process. If a chargeback is initiated, please be aware that credit card companies may take 2-3 months to resolve the issue.

Contact for Returns and Refunds

For any queries related to returns or refunds, please reach out via email at support@zimasya.com.

How to Place An Order

Getting the furniture you want is made easy with our streamlined process. We've simplified it so you can quickly explore and select the pieces you desire. Follow these straightforward steps to add items to your cart:

Step 1: Explore Our Selection

Visit our website, https://zimasya.com/, and discover our wide range of premium furniture products. From contemporary designs to functional classics, we offer an array of options to suit your style.

Step 2: Select Your Items

Click on the product you're interested in to access detailed information, including images, specifications, and pricing. Customize your choices by selecting options such as color, size, and quantity.

Step 3: Add to Cart

Once you've finalized your selections, simply click the "Add to Cart" button. This action will promptly place your chosen items in your virtual shopping cart.

Step 4: Review Your Cart

If you require delivery and white-glove on-site installation services, you can select the additional services you need under the product's specifications. These services come with an additional cost, and the exact amount will be displayed based on your choices.

Step 5: Review Your Cart

Take a moment to review your cart, ensuring that the items, quantities, and options align with your preferences. If necessary, feel free to make any adjustments.

Step 6: Proceed to Checkout

When you're ready, proceed to the checkout process by clicking "Checkout." Our intuitive interface will guide you through entering your shipping and billing details.

Step 7: Shipping Details

Provide the delivery address where you want your furniture to be sent. Double-check the accuracy of the information to ensure a seamless delivery experience.

Step 8: Choose Payment Method

Select your preferred payment method from the available options, including credit cards (Visa, MasterCard, American Express, Discover), checks, or electronic funds transfer.

Step 9: Review and Confirm

Before finalizing your order, carefully review all order details, including the items, quantities, pricing, and shipping information. Once you're satisfied, proceed to confirm your order.

Step 10: Receive Confirmation

After confirming your order, you'll instantly receive an on-screen confirmation. Additionally, a confirmation email will be sent to the address provided during checkout.

Step 11: Stay Updated

Expect timely updates on your order's progress. You can track its journey by logging into your account on our website or by reaching out to our customer service team.

Contact Information

For any questions or assistance throughout the process, please don't hesitate to reach out:

• Email: support@zimasya.com

Pre-Sales and After-Sales Support

When you visit our website, you will find an online customer support chat window located in the bottom right corner of the page. Through this chat window, you can engage in real-time conversations with our knowledgeable online customer support team. They will provide you with detailed information, answer your questions, and address any issues or concerns you may have. This is a convenient way to receive immediate assistance while browsing our products and making purchase decisions.

If you prefer to contact us via email or phone, you can send an email to support@zimasya.com . Our customer support team will be more than happy to provide you with detailed assistance and answers to your questions, whether they are related to products, orders, post-purchase services, or any other aspect. We are committed to ensuring a smooth shopping experience for you, and you can reach out to us anytime for the support and information you need.

60~90 Days Return and Exchange Policy

We value your satisfaction, which is why we offer a 30-day window for returns and exchanges. If you encounter any issues with your purchased items within this period, reach out to our customer service team for assistance. We're dedicated to ensuring your purchase brings you complete contentment. You can check more details on https://zimasya.com/pages/return-and-refund-policy Page.

We look forward to providing you with an effortless and delightful ordering experience as you explore and choose your new furniture pieces from our curated collection. Your happiness is our priority, and we're here to guide you every step of the way.

Notice

Quality Guarantee: We provide a quality guarantee for both custom-made and generic products. If you happen to receive a defective item, please contact us within 3 days, and we will arrange for an exchange or refund.

In rare cases, we may still consider support even if more than 3 days have passed. Please inform us of your situation through email or our chatbot.

Service Guarantee: Our representative will promptly address your questions and concerns via email (support@zimasya.com). Feel free to reach out to us for customization requests, inquiries about products, or assistance with returns and exchanges.

Color Variations: While we make every effort to ensure that product photos closely match the actual color tones, the color of the actual product may differ due to your monitor settings, room lighting, and other factors. We cannot accept returns or refunds based on color differences. We apologize for any inconvenience and appreciate your understanding in advance.

Checking Product Condition Upon Arrival: Please check the product's condition upon delivery to ensure it is in good shape. If the product arrives damaged, please take a photo of it at that moment and contact our customer support right away.

Customization Matters: If you wish to order a customized product, please carefully review the measurement instructions and provide accurate information. Note that support for returns and exchanges for customized products is limited to cases of initial defects such as damage or soiling. Please be aware of this limitation.

Odor Concerns: All products undergo inspection before shipment to ensure they are safe for health. Occasionally, the addition of functional additives (such as flame retardants, antistatic agents, and non-ferrous materials) may result in a slight odor. This odor is due to the packaging and will dissipate after a few days of ventilation upon arrival. Please rest assured.

Ceramic Tabletop Patterns: Products using ceramic plates are cut from large ceramic plates during production. Therefore, for the same product, there may be some variation in patterns depending on the production batch. Please understand this in advance.