Order Delivery Policy
Order Processing & Confirmation: Once you've selected your ideal piece of personal, office, or outdoor furniture from Zimasya and placed an order, you'll receive a confirmation email. This email not only confirms your purchase but also guides you through the next steps.
Payment Procedures: Your chosen payment method dictates the next steps. For methods like bank transfers that require upfront payment, the confirmation email will provide clear instructions. We prioritize the security and clarity of all your transactions with us.
Delivery Updates: We understand the excitement of awaiting your new furniture. Hence, we'll keep you informed about the estimated arrival date and, where applicable, provide tracking details. Some of our trusted manufacturers might handle deliveries directly and may not provide tracking, but rest assured, your furniture is on its way.
Shipping Policies for Furniture: Shipping charges for our range of furniture are determined on a case-by-case basis. Given the unique sizes and care required for each category, additional fees might apply based on specific services, such as assembly, or delivery conditions like staircases at the delivery address. For an accurate shipping quote tailored to your selected furniture, please contact our team. Extra shipping charges might come into play in scenarios like:
- Special access requirements, restricted vehicle heights (below 3.3M), downtown areas, malls, construction sites, or other unique locations.
- If the route to your location presents transportation challenges, a specialized truck delivery might be essential.
Elevate Your Living and Working Spaces: With Zimasya, transform your personal, office, or outdoor spaces into luxurious retreats. Our curated range of furniture is designed to blend aesthetic elegance with unparalleled comfort, setting new standards in both home and outdoor living.
Check More Shipping Policy details: shipping policy.
Customer Engagement: Our dedicated team, well-versed in personal, office, and outdoor furnishing needs, is available from 9:00 AM to 6:00 PM, Mon-Fri. Whether it's a query about furniture care, design recommendations, or feedback, we're here to assist. Your satisfaction is our driving force.