Shipping Policy

Welcome to zimasya.com, where we prioritize not only the quality of our furnishings but also the efficiency and reliability of our delivery services. Our Shipping Policy is crafted to ensure that your chosen items from our extensive collection are delivered to you with care and punctuality. As you familiarize yourself with our shipping procedures and guidelines, rest assured that every step is taken to provide a smooth and hassle-free delivery experience. We understand the excitement that comes with enhancing your outdoor spaces, and we strive to ensure that your orders arrive in a timely and secure manner. Thank you for choosing zimasya.com, where our commitment to excellence extends beyond our products to every aspect of your shopping experience.

At Zimasya, we are deeply committed to providing you with a premier shopping experience from the moment you place your order to the arrival of your furniture at your doorstep. We understand the critical role the shipping process plays in ensuring your satisfaction. Here's some key information about our shipping and white glove delivery services, along with some additional details:

Shipping Area :

We only sell to the United States.

Delivery Methods:

Upon arrival in the United States, your furniture is first transported via ocean freight to our warehouses located in California and Georgia, depending on your address. Once the items arrive at the respective warehouse, we then coordinate with delivery companies to transport the products to your doorstep. 

Handling Time:

Our order processing time ranges from 7 to 15 working days. This period is dedicated to manufacturing customized products, and ensuring your items are meticulously prepared and packed for delivery in pristine condition.

Sea Transit Time:

After dispatch, the typical sea transit time for orders spans 35 to 45 working days. This includes the processing of export customs, ocean shipping, U.S. customs clearance.

Customs Clearance and Warehouse Transfer:

Following customs inspection, goods are transported from the port to a local U.S. warehouse. This process takes between 3 to 7 working days.

US Local Delivery:

Once inspected at our warehouse, products are delivered using U.S. local logistics. Delivery times range from 3 to 8 working days, depending on the destination address.

Total Delivery Time:

encompassing order handling and final delivery to your specified address, ranges from 48 to 75 working days. Due to the nature of large custom furniture, the production and shipping cycle is very lengthy. Please thoroughly read our shipping policy before deciding to place an order. After you place an order, we will also send the delivery schedule and important notices to your email. Please check your inbox.Thank you for your understanding.

Shipping Costs:

Shipping fees are calculated based on the total weight of the order. The specific shipping rates are as follows:

White Glove Delivery Service

For a truly premium experience, our white glove delivery service goes beyond traditional shipping. This service is designed to offer you the utmost convenience and peace of mind:

• Professional Handling: Our experienced delivery team will handle your furniture with care from the moment it leaves our warehouse.

• Assembly and Placement: With white glove delivery, you won't have to worry about assembling complex furniture pieces. Our team will expertly assemble and place the items in your desired location, ensuring they are set up correctly.

• Packaging Removal: We'll take care of removing all packaging materials, leaving your space clean and ready for you to enjoy your new furniture.

Home Delivery, Inside Delivery, and Staircase/Elevator Delivery

We also offer home delivery, inside delivery, and delivery to different floors, including staircases and elevators. However, based on various circumstances and conditions, we may charge additional fees as needed. Specific charges will depend on your order and requirements, and we will provide this information during the ordering process to ensure clarity.

About Tax

We're pleased to inform you that our product prices already include taxes.

Shipping Rates and Tracking

Shipping rates vary based on factors such as the chosen shipping option, item size, and your location. You can view the applicable shipping costs during the checkout process before finalizing your order. Once your order is shipped, we'll provide you with a tracking number so you can monitor the progress of your delivery in real-time.

International Shipping

While our primary sales area is the United States, we also offer international shipping to select countries. If you're interested in shipping to an international destination, please contact our customer service team for information on availability and rates.  If you have any further questions, feel free to reach out to us, and we'll be happy to assist.

Shipping：

Order processing time: 7-15 working days
Order processing includes: manufacturing, packaging, etc.
Shipping time: 38-45 working days
Transportation includes: customs clearance, delivery

You can track your order delivery on this page https://zimasya.com/apps/17TRACK .

Contact Us

If you have any questions or need support regarding our shipping options or white glove delivery service, our dedicated customer support team is here to assist you. You can reach out to us through the following means:

• Phone:  +1 (424) 457-4209
• Email: support@zimasya.com

Your satisfaction is our top priority, and we are committed to ensuring your furniture arrives in excellent condition and on time.