Terms and Conditions for the Use of ZIMASYA Service

Welcome to zimasya.com, a dedicated furniture online platform . As you explore our carefully curated collection of furnishings, please be mindful of our Terms and Conditions, designed to ensure a straightforward, transparent, and satisfying shopping experience. We commit to offering high-quality products and exceptional customer service, aiming to add style and comfort to your living. Thank you for choosing zimasya.com, and we look forward to fulfilling your furniture needs.

The following terms and conditions apply to the use and transactions of products and services offered through the ZIMASYA website, operated by ZIMASYA, as well as through telephone and services provided by us through agents. Please be aware that customer information will be handled in accordance with our privacy policy.

 Article 1: Usage registration application procedure

Individuals desiring to avail themselves of the ZIMASYA service can apply for registration by inputting and submitting the required information on the new registration screen found on the ZIMASYA website. Alternatively, you may complete the necessary information and submit an application form by phone or fax, or simply request the required information by phone.

 Article 2: Catalogs, etc.

ZIMASYA may, as specified by ZIMASYA , deliver a range of materials, including the ZIMASYA catalog, other catalogs, and leaflets (collectively referred to as "Catalogs, etc."), to customers designated by ZIMASYA , provided that this occurs within the customer's valid registration period. Please be aware that we do not deliver Catalogs, etc., to addresses other than the one registered by you.

Article 3: User Guide, etc.

For product transactions and related matters, please refer to the latest User Guide available at this link: https://zimasya.com/pages/terms-and-service-new. Please note that the provisions in the User Guide are subject to reasonable changes based on societal conditions and other factors. Therefore, it is advisable to regularly review the latest User Guide before using our services.

Article 4: Types of ZIMASYA Services

1. Customers have the option to purchase specific products (referred to as "products") or access designated services (referred to as "services").

2. Product deliveries and service availability are offered within the United States, including our warehouse facilities in California and Atlanta. Nevertheless, please be aware that delivery services might be limited in certain remote areas, such as some mountainous regions. Additionally, there are specific areas where we cannot provide delivery for certain products or services that necessitate direct delivery.

3. On the ZIMASYA website, certain products and services, like customized items, may not be accessible.

4. For other product ordering services, it's possible that we may not be able to fulfill orders for specific requested products.

5. Upon applying for usage registration or registering to use the website, we will send information about discounted products, promotions, and campaigns offered by ZIMASYA , as well as products and services advertised by entities other than ZIMASYA , to the email address you provided during registration. We may utilize email or fax for promotional communication and campaigns. Please note that you can request to opt out of receiving campaign information via email or fax.

Article 5: How to order products etc.

1. Customers (excluding telephone and fax users) are required to input the necessary information on the ZIMASYA website's interface and submit their applications for the specified types of products and services (collectively referred to as "Products, etc."). To apply for Products, etc., you will need to enter your login email address and password unless you are ordering simultaneously.

2. The ZIMASYA office deems orders placed on the ZIMASYA website using a login email address and password as a genuine expression of the customer's intent and valid orders. In cases of simultaneous orders, the completion of both the simultaneous application and simultaneous order is considered a valid expression of the customer's intent and constitutes a legitimate order.

3. It's important to note that a single application process may result in multiple orders, depending on the type of product or service ordered. In this context, the term "order" refers to each distinct order.

4. In exceptional circumstances, such as natural disasters or the unavailability of a product for an extended period, if the ZIMASYA office cannot accept your order, the delivery of the requested product may not be feasible. We hereby acknowledge in advance that we may have to cancel your order under such conditions.

5. When a customer places an order that includes the personal information of the customer's employees or others, the customer is responsible for notifying the individuals concerned in advance and obtaining their consent to share this personal information with the ZIMASYA office. Furthermore, the ZIMASYA office will handle all information provided by customers to the office as if it has been legally acquired by the customer in accordance with various laws, regulations, guidelines, and related standards.

Article 6: Required number of days

1. The estimated delivery times for products ordered through ZIMASYA are as follows:

   • Sea Delivery: 45-60 business days (excluding Saturdays, Sundays, holidays, and special holidays)
   • Air Delivery: 30-45 business days (excluding Saturdays, Sundays, holidays, and special holidays)

2. Please be aware that we do not provide specific time-slot delivery services.

3. Our company may encounter difficulties in processing orders if the order details are incomplete or incorrect, or if changes to registered information have not been updated. Customers should understand that delivery may not be feasible by the scheduled date mentioned in the "Delivery Information" due to factors like transportation conditions, traffic congestion, year-end/New Year holidays, midsummer holidays, adverse weather, or other unforeseen circumstances. Kindly acknowledge this in advance and place orders for products, etc., with these considerations in mind.

4. Customers will receive separate notifications regarding the delivery date for back-ordered items, large orders, out-of-stock items, or estimated delivery times.

5. For back-ordered items, depending on the specific requests and circumstances, we may not be able to provide delivery dates, prices, etc., within the specified time frame.

Article 7: Delivery of products, etc.

1. Product delivery is considered completed once the product is placed in the customer's registered delivery address. Delivery is deemed complete when the product is deposited in the mailbox, which includes mailboxes, newspaper boxes, etc. (excluding post office boxes), located at the delivery address as specified.

2. In cases where the product delivery address is as registered, delivery may not be possible if the store name, company name, or other identifying information for the product delivery destination cannot be verified from the exterior of the building or nameplate.

3. In general, products shall be delivered within the dedicated premises of the designated building, and not outside the exclusive area of the building or at a location different from the registered one (unless it can be confirmed from the exterior of the building that the recipient's name or company name matches). When delivering products, etc., we may require verification of the recipient's identity (e.g., by presenting a driver's license, passport, etc., and recording details like the address, name, registration number, etc.).

4. Customers have the option to request a change in the delivery address when placing an order. In such cases, please contact us through our chatbot (automatic conversation program), general reception email (support@zimasya.com), telephone, or fax.

5. If it's not feasible to confirm the customer's presence at the time of product delivery, please get in touch with the delivery company engaged by our company.

6. By agreeing to ZIMASYA prescribed verification items, customers can use the "Non-face-to-face pick-up service (designated delivery location)." The delivery company will confirm the designated location during delivery, and delivery of the product, etc., is considered completed when the product is placed at the specified location. Further details of the service conditions are provided in the confirmation items and usage guide.

7. For items shipped directly from the source, delivery arrangements will be determined by the shipping source, and the delivery conditions may differ from those outlined in this article. Therefore, if you request delivery under the conditions described in Paragraph 1 or the preceding paragraph, additional shipping charges may be applicable.

Article 8: Consumption tax, shipping charges, etc.

1. Unless otherwise specified, the prices displayed on the ZIMASYA website, including products listed in catalogs, and shipping charges, do not include consumption tax. The applicable amount of consumption tax will be added to the estimate (invoice).

2. In the following situations, customers will be responsible for paying shipping charges in addition to the product price:

   (1) When utilizing the assembly and installation service, customers are required to separately cover the assembly/installation fees indicated on the ZIMASYA website or in catalogs for each product.

   (2) For each large item, customers must pay the special shipping fee indicated on the ZIMASYA website or in catalogs. For specific details, please refer to the price guide.

Article 9: Payment

1. Payment Terms and Methods:

Payment terms for products and shipping charges are thoughtfully detailed below. Customers have the flexibility to select their preferred payment method from the following options:

   1.1 Credit Card Payment: We offer the convenience of credit card payments. Please note that billing deadlines and withdrawal dates for credit card payments may vary based on the policies of your card company. We accept major credit cards, including:

• VISA
• Mastercard
• American Express
• JCB
• Diners Club
• Discover

Kindly note that debit cards and prepaid cards are not accepted as valid payment methods.

Bank Transfer ACH / Wire: For those who prefer the security of bank transfers, we provide the following banking details:

   1.2 Ensuring Secure Credit Card Use:In our unwavering commitment to safeguard against unauthorized credit card use, we kindly request your consent to the following security measures when using a corporate card:

      1.2.1 Sharing of Customer Information: Zimasya may share customer information, encompassing data submitted under Articles 2 and 3 (including updates) and information provided during product purchases, collectively referred to as "customer information" This data may be shared with the credit card company you have a contract with, known as the "contract company".

      1.2.2 Transmission to the Issuing Company: The contract company may transmit the customer information provided by Zimasya to the credit card issuing company, referred to as the "issuing company".

      1.2.3 Verification and Reporting: The contract company will verify the customer information provided by Zimasya against the customer data it holds. Subsequently, the contract company will report the results back to Zimasya.

      1.2.4 Response from the Issuing Company: The issuing company will cross-reference the customer information provided by the contract company with the customer data it holds. After this verification, the issuing company will respond to the contract company with the results, and the content of the response is also included in the contract. The company is obligated to relay this response to Zimasya.

   1.3 Contact and Support:

Zimasya maintains the right to contact the individual responsible for orders or the customer's employees to address inquiries related to corporate card payments and provide necessary support regarding corporate card payments.

2. Change of Payment Terms: If you wish to modify the payment terms as outlined in the preceding section, please reach out to us through our chatbot, general reception email (support@zimasya.com), telephone, or fax. Please be aware that changes to payment terms may take several days to be applied.

3. Payment Timeline: Payment for products, shipping charges, and more must be completed within one month, as indicated on the estimate (invoice). Once your payment is confirmed, please contact us through our chatbot, general reception email (support@zimasya.com), telephone, or fax. Upon verification of your payment, we will initiate the shipping process. However, specific regulations, such as those for assembly and installation services, will take precedence when applicable.

This updated version includes the additional payment methods you requested. If you have further modifications or additional requests, please let me know.

Article 10: Refusal to receive products, etc.

1. If a customer declines the delivery of a product or if the product cannot be delivered to the designated delivery address due to customer-related circumstances, please get in touch with us through our chatbot (Live Chat Support Program), general reception email (support@zimasya.com), or by phone or fax. In such cases, all charges related to product storage, re-delivery, and any other associated costs will be governed by the terms and conditions of the delivery company contracted by our company.

2. If a customer fails to collect the product within the specified time frame as mentioned in the preceding paragraph, it will be considered a cancellation of the sales contract by the customer. In this event, ZIMASYA will be released from its obligation to deliver the products, etc. Additionally, apart from the storage fee referenced in the prior paragraph, the customer may incur a penalty charge equivalent to the value of the products, etc.

Article 11: Damages and Disclaimer

1. In cases where the delivery of a product is delayed or rendered impossible due to circumstances beyond our control, such as natural disasters, changes in laws and regulations, acts of terrorism, significant traffic restrictions, suspension of public services, traffic accidents, actions taken under public authority, transportation incidents, labor disputes, subcontractor business suspensions, or other factors affecting ZIMASYA and its agents, we will promptly inform the customer. However, even if customers incur damages as a result of such circumstances, ZIMASYA and its agents will not be liable for compensation.

2. If a customer sustains personal injury or property damage due to negligence on the part of the delivery person or the delivery company during product delivery, ZIMASYA will compensate the customer for the actual damages that would typically result from the negligent act. Please note that customers cannot directly claim compensation for damages from the delivery company. ZIMASYA may act as the delivery company and compensate the customer.

3. If a product ordered by the customer is damaged during shipping or delivery, ZIMASYA will either re-deliver a perfect product to the customer's destination, or the customer can choose to cancel the order. In the latter case, the customer will not be charged for the product, or the payment will be refunded later.

4. With the exception of Paragraph 2, ZIMASYA 's liability for damages resulting from negligence on the part of ZIMASYA or the delivery company shall be limited to the actual damages that would typically arise from the negligent act, and in any case, the maximum liability will be the price of the products ordered (including consumption tax).

5. In accordance with Article 7, Paragraph 6, ZIMASYA shall not be held responsible for any claims by the customer in any way.

6. Products sent by customers to ZIMASYA for investigation of defects in delivered products may contain data and information (including electromagnetic data and information) related to customers or third parties. Even in the event of unintentional data deletion or data/information loss during the investigation, as long as this is not the result of intentional or gross negligence on the part of ZIMASYA or the manufacturer/import agent conducting the investigation, ZIMASYA , manufacturers, import agents, etc., will not be held responsible in any way. Customers are responsible for backing up their data and information, providing the data and information to ZIMASYA , and ensuring there are no third-party complaints related to the investigation before sending products to ZIMASYA .

7. Even though our furniture is well protected with both inner and outer packaging, it is inevitable that there may be some minor damage to the paint finish during packaging, unpacking, and delivery. However, don't worry, we have included paint repair cream inside the drawer. If you need images or videos for repair guidance, please feel free to contact us.

   If you have exceptionally high standards for a premium finish everywhere and cannot tolerate any damage, especially as mentioned above, please carefully consider whether to make a purchase. Please note that these minor damages do not qualify for our return policy, so returns are not accepted.

Article 12: Disclaimer on the Internet

1. When customers utilize the ZIMASYA website to access information or avail services, they must adhere to these Terms and the specific terms outlined for each service, while also complying with their legal obligations. This is done at their own risk.

2. While the ZIMASYA website strives to enhance the quality of information and services, it does not guarantee the safety, accuracy, reliability, usefulness, compatibility, or other characteristics of the services. The website does not guarantee the purpose, timeliness, legality, morality, performance, results, absence of computer virus infection, or the correction of any defects or bugs in the provided software.

3. ZIMASYA will not be liable for any consequential, incidental, indirect, or individual damages arising from the use of third-party software posted on the ZIMASYA website. Furthermore, any items obtained by downloading or other means through the services of the ZIMASYA website, including downloads, are done at the customer's own risk.

4. The ZIMASYA website may contain links to other websites or resources, and third parties may also provide links to other websites or resources. However, ZIMASYA does not have control over such websites or resources and is not responsible for their availability. Moreover, ZIMASYA is not responsible for the content, advertisements, products, services, etc., offered on such websites or resources. Therefore, ZIMASYA will not be liable for any damages, whether direct or indirect, arising from or related to such content, advertisements, products, services, etc.

5. While ZIMASYA takes appropriate security measures, such as encryption, when customers input personal information, it should be noted that even in such cases, the risk of information leakage cannot be completely eliminated.

6. ZIMASYA will not be held responsible for orders that do not arrive due to internet issues, email transmission failures, or any related damages.

7. ZIMASYA disclaims any responsibility for any damage that may result from using the ZIMASYA website in a manner other than its intended purpose.

8. ZIMASYA shall not be held responsible for any damage caused by failures or malfunctions in the systems of credit card companies, payment processing companies, or other third parties linked to the ZIMASYA website.

Article 13: Suspension of use of ZIMASYA website

ZIMASYA may temporarily suspend the use of the ZIMASYA website without prior notice to the customer if any of the following reasons apply. ZIMASYA will not be responsible for any compensation even if the customer incurs damages as a result of such suspension:

1. When there is a malfunction of terminal equipment at the ZIMASYA office or there is an urgent need to perform maintenance.

2. In cases of interruptions or malfunctions in the online system due to natural disasters, power outages, or similar events, as well as line failures of telecommunications carriers, or disruptions or malfunctions in payment-related systems of credit card companies or payment processing companies.

3. Additionally, when it becomes necessary to suspend or cease the operation of the ZIMASYA website due to unavoidable operational, management, or technical reasons.

Article 14: Cancellation and changes after ordering products, etc.

1. Order Placement and Product Customization:

   • If a customer requests a refund after placing an order but before the product is customized, a fee equivalent to 10% of the total payment amount is deducted.

2. Product Manufacture and In-House Warehousing (Pre-Shipment):

   • For product returns post-manufacture and storage in their in-house warehouse, but prior to overseas shipment, a 20% fee is deducted from the total payment amount.

3. Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):

   • If the product has been shipped overseas, whether it has arrived or not yet arrived at the U.S. warehouse but hasn't been delivered to the customer, a 50% fee is deducted from the total payment amount.

4. Product in U.S. Warehouse and Already Dispatched:

   • In cases where the product has reached the U.S. warehouse and has been dispatched to the customer, a refund will incur a deduction of 70% to 80% from the total payment amount, depending on the specific return circumstances

Article 15: Return And Refund.

Returns:

Zimasya's return policy allows for returns and exchanges within 60 to 90 days after order placement. The eligibility criteria for returns are:

• The item must be in its original, unaltered condition.
• It should be unused and returned in the original packaging.
• The item must be free from wear, stains, or damage.

Custom or personalized furniture items may not qualify for return or exchange. In case of minor damages to the paint finish, Zimasya includes paint repair cream and offers assistance for repair guidance. However, such minor damages are not eligible for return. The return process involves contacting customer service, providing order details and reasons for return, following the guided process, and furniture inspection upon return. Once approved, a refund is issued through the original payment method​.

Refunds:

The refund policy of Zimasya varies depending on the stage of order processing:

• For orders canceled before customization: 10% fee deduction.
• For returns after manufacturing and before overseas shipment: 20% fee deduction.
• If the product has been shipped overseas but not yet delivered: 50% fee deduction.
• For products in the U.S. warehouse and dispatched: 70% to 80% fee deduction.

The refund method depends on the original payment method. For bank transfers or prepayment, the refund is transferred to the customer's bank account. For credit card payments, the bill is canceled if the billing deadline hasn't passed, or the refund is issued in the following month if the deadline has passed. The refund process typically takes up to 35 business days, with customers bearing any cash-on-delivery fees and transfer fees related to the refund​.

Check More About Return and Refund

Policy: https://zimasya.com/pages/return-and-refund-policy-new

Article 16: Prohibited acts

1. When using the ZIMASYA website, customers are strictly prohibited from engaging in any of the following activities:

   (1) Providing false information during member registration or usage registration.

   (2) Placing orders using someone else's name, a fictitious phone number, or password.

   (3) Accessing the ZIMASYA website and altering information.

   (4) Sending or posting harmful computer programs to the ZIMASYA website and ZIMASYA 's email address.

   (5) Infringing upon the copyright or other intellectual property rights of works posted on the ZIMASYA website.

   (6) Illegally infiltrating the ZIMASYA website.

   (7) Engaging in other activities deemed inappropriate by ZIMASYA.

2. The ZIMASYA website is intended for end users, and customers are expressly prohibited from placing orders that ZIMASYA deems to be for the purpose of reselling to an unspecified number of third parties. ZIMASYA is not obligated to provide a rationale for such judgment.

Article 17: Copyright etc.

1. The copyright of the design of the ZIMASYA website, the screens displaying product information, and related content is the property of ZIMASYA . Additionally, the copyrights and other intellectual property rights of products, materials, technical information, and other content posted on the ZIMASYA website are owned by ZIMASYA or the manufacturers who have granted permission for their publication.

2. Customers are expressly prohibited from copying, transmitting, mailing, or providing any information obtained through the use of the ZIMASYA website (including image data) to any third party without obtaining prior written consent from ZIMASYA .

Article 18: Agreed Jurisdiction Court

Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the USA District Court of first instance.

Article 19: Revision of prices, specifications, etc.

Customers acknowledge in advance that product prices, specifications, service content, and other details may change or be discontinued without prior notice, even during the validity period of the catalog or related materials.

Article 20: Approval of revision of terms and conditions, etc.

1. Unless otherwise stipulated in these Terms or the terms of individual services, in the event of any revisions to the Terms, the updated terms will be published on the ZIMASYA website, and they will come into effect once the customer agrees to them.

2. These Terms may be revised even during the validity period of catalogs and related materials. Fax users are advised to review the latest terms and conditions each time they place an order.

Article 21: Special provisions regarding assembly and installation services

1. In addition to the provisions outlined in Articles 1 to 26, specific terms are established for assembly and installation services, as follows:

2. Assembly and installation services are services that are ordered simultaneously with a product.

3. Product delivery in conjunction with assembly and installation services entails the following details:

   (1) The delivery date corresponds to the information provided on the ZIMASYA website.

   (2) Additional costs may be incurred in the following circumstances: when delivery involves stairs, requires curing during delivery, necessitates re-delivery or additional work due to challenging delivery routes or limited assembly space, or when there is a request for expedited completion. The original completion date may also be affected in such cases. If delivery is not feasible due to the current conditions, the order may be subject to cancellation, and the customer may be responsible for a cancellation fee equivalent to the actual incurred costs.

   (3) Due to traffic conditions, it may not be possible to deliver the order on the requested delivery date.

   (4) Requests for furniture moving or collection of unwanted items are not accepted. Additionally, the return or collection of packaging materials for general products is not available.

   (5) In areas with limited delivery days, the delivery date will be adjusted in advance.

   (6) If the customer is not present on the day of product delivery, they should contact the delivery company they have commissioned once more.

4. Details concerning billing for assembly and installation costs will be provided by the company contracted by us.

5. Even if a purchased product is returnable, the price of the service (assembly fee/installation fee) associated with the product's purchase cannot be refunded.

Article 22: Special provisions regarding customization services

1. In addition to the provisions detailed in Articles 1 to 27, the following special provisions apply to customization services. When utilizing individual customization services ("customization services"), the orders for each customized product listed on the order screen (including order forms) of each customization service and the contents of the notes for each customization service ("customization service notes") are also applicable. In the event of any discrepancy between the provisions of this article and the customization service notes, the provisions of the customization service notes shall take precedence and apply, unless otherwise specified in this article.

2. For products eligible for repeat orders, ZIMASYA will provide data such as various versions and logo marks submitted by customers (referred to as "submitted data") within the specified period specified in the notes for each customization service. ZIMASYA will also store the version data created based on the customer's order (referred to as "edition data") for a period specified by internal rules. However, ZIMASYA is not responsible for any loss or damage to the submitted data or version data during storage. Furthermore, regardless of the reason, ZIMASYA cannot return submitted data or provide version data to customers.

3. Copyright of the submitted data belongs to the customer (or the original rights holder in the case of reproduction or reuse). The customer agrees to allow ZIMASYA to use the submitted data (including but not limited to copying, processing, and sublicensing use to subcontractors, etc.) for the purpose of creating ordered products and improving products and services, without any charges.

4. Copyright of the version data belongs to ZIMASYA or a third party with legitimate authority based on the contract with ZIMASYA .

5. The customer shall supply ZIMASYA with the trade name, portrait, copyright, and all other rights associated with the submitted data and other printing information, including the printed content of the address printing service, with the necessary licenses. You confirm that you have the appropriate rights to provide this data. ZIMASYA shall not be held liable for any disputes, objections, or issues, including conflicts between customers and third parties, arising from or in connection with the submission of data and other printing information to ZIMASYA .

6. For customization services that have a preview function for order details, the image displayed by the preview function may differ depending on the customer's computer environment, the resolution of the image provided, printing technology, or production technology. It may be different.

7. The customer shall check the delivered product within 7 days after the delivery date and promptly notify ZIMASYA if there is a problem with the product, such as defectiveness or dirt.

8. ZIMASYA will retain the address data (referred to as "address data") provided by the customer for the address printing service for a period of two years from the customer's last update, exercising the care of a diligent administrator. We will not assume responsibility in the event of address data loss due to terminal equipment or system failures occurring during the storage period. Furthermore, address data cannot be returned for any reason. ZIMASYA will not entertain requests for deletion from individual individuals or corporations included in the address data, and we will not be held liable for such requests.

Above/Terms revised date: July 20, 2023/Operation manager: Jame

ZIMASYA Handling of personal information

1. Definition and Collection of Personal Information Related to Customer Information, Etc.

(1) The definitions of terms in this privacy policy are as follows:

a) "Customer Information"

Information pertaining to corporate customers, organizations, business establishments, and individual business owners (collectively referred to as "customers") provided for the purpose of utilizing our company's "ZIMASYA service" for businesses. It includes details such as company name, department name, office name, manager's name, contact person's name, internal user name, email address, postal code, location, telephone number, facsimile number, industry type, number of employees, payment account, as well as media content such as photos and videos.

b) "Personal Information of Customer Information"

Within customer information, personal information, as defined by the "Act on the Protection of Personal Information" (referred to as the "Act"), pertains to data that can identify a particular individual.

c) "Other Personal Information"

We receive inquiries, requests for materials, and applications for various recruitment programs and sweepstakes from a range of stakeholders, including business partners, ZIMASYA agents, shareholders, corporations, and individuals. Within the information provided, personal information, as defined by the Personal Information Protection Act, pertains to data that can identify a specific individual.

d) "Personal Information"

This refers to both "Customer's personal information" and "Other personal information."

(2) Customers will be required to provide customer information when registering to use our ZIMASYA service.

(3) Our company will use personal information for the purposes described in "2. Purpose of use of customer information and personal information."

2. Purpose of Using Customer Information and Personal Information

(1) Our company utilizes customer information and customer personal information for the following purposes:

a) To provide ZIMASYA services, including the delivery of products, awarding prizes like point services to customers, offering paid services, and providing free services.

b) To request payment for the usage of ZIMASYA services.

c) To confirm and contact customers regarding the delivery of ordered products, related after-sales services, product recalls (voluntary recall), etc.

d) To send notifications about ZIMASYA services and services provided by ZIMASYA group companies (referred to as "related services") via mail, facsimile, or email.

e) To keep customers informed about campaigns for ZIMASYA services and related services through postal mail, facsimile, or email. This also includes advertising special services, new products, new services, and more from our partners. Additionally, it encompasses email advertisements introducing products and services from businesses other than our company. It's important to note that these services are provided with the customer's consent and can be canceled at any time upon the customer's request.

f) For ZIMASYA service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement.

g) To respond to requests, inquiries, complaints, etc., from customers regarding the provision of ZIMASYA services. In principle, responses will be directed to the customer, but in the case of corporate customers, responses may be sent to employees within the same corporation.

(2) Our company uses other personal information for the following purposes:

a) To facilitate the smooth operation and management of transactions such as buying and selling, consignment/outsourcing, and purchases related to our business and services.

b) To respond to and contact individuals regarding requests, inquiries, complaints, and applications for various recruitments, sweepstakes, etc., related to our business and services.

c) As per your requests, to send information and announcements regarding various products, materials, events, etc.

d) For ZIMASYA service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement.

(3) We will use personal information obtained directly from customers and personal information obtained through other methods only within the scope of the purposes of use listed above.

(4) Our company will implement measures to ensure that the personal information obtained is not used for purposes other than its intended purpose.

3. Contracting with Subcontractors

Upon the conclusion of an information security contract with our subcontractors, which includes confidentiality clauses, we may delegate some of the handling of personal information to them, but only to the extent necessary to fulfill the outsourced tasks. These subcontractors are strictly prohibited from using or disclosing personal information for any purposes other than those entrusted to them by our company.

4. Provision of Personal Information

Our company will not disclose personal information to any third party without the consent of the individual concerned. However, disclosure may occur under the following circumstances:

• In response to a request from a public institution such as a court or the police, in accordance with applicable laws and regulations.
• When there are specific provisions in laws and regulations that necessitate disclosure.
• When we assess that there is a risk to the life, health, or property of customers or the general public.
• When it is necessary to protect or defend our rights, property, or services from actions that violate laws, regulations, or our terms of use and guidelines.
• In relation to business transfers, including mergers or other corporate events.

We ensure that personal information is only provided under these specific circumstances to uphold legal requirements and protect the rights and well-being of individuals and the broader community.

5. Respect for Your Rights

**(1) Regarding personal information obtained directly from the individual in question (including information acquired from authorized representatives), the Company will inform the person about the purpose of using their personal information. We also offer options for disclosure, correction, addition, deletion, or suspension of personal information use, collectively referred to as "requests regarding personal information." We will promptly respond to such requests for disclosure, etc.

If you wish to request disclosure, etc. of your personal information, please contact us. We will provide you with information on the necessary documents to be submitted for such requests, the procedure for making the request, and verification methods to confirm that the requester is the individual concerned or their authorized agent. Learn more by clicking here.

Please note that when responding to requests for the disclosure of personal information, etc., we may charge a reasonable fee within the limits of actual costs incurred.

**(2) Our website allows customers to modify their registered customer information and opt-out of receiving promotional emails from our company, as detailed in "2. Purpose of use of customer information and personal information" above. Customers have the ability to independently update their registered customer information or unsubscribe from email notifications, and similar actions. However, it's important to note that even if there is a procedure to cease the distribution of certain information, such as email notifications, essential and time-sensitive notices pertaining to ZIMASYA services may still be communicated via email.

**(3) The provision of personal information to our company is entirely voluntary on the part of our customers and stakeholders. However, it's important to note that if customers and stakeholders choose not to provide personal information, we may not be able to offer the various services or address inquiries as outlined in "2. Purpose of use of customer information and personal information" above. In such cases, our company shall not be held responsible for any damages, including potential loss of profits or disadvantages, incurred by customers or stakeholders as a result of this choice.

6. Security and Handling of Personal Information

**(1) To enhance the security of customer information and personal data, we implement several security measures. We limit access privileges and manage access so that only individuals essential for our business operations have access. Additionally, for secure data transmission over the internet, we utilize SSL (*), an encrypted communication method, on relevant web pages. Even offline, we restrict access to customer information and personal data to only those individuals who require it for business purposes. We have established protocols for the storage and management of media containing customer information and personal data and have implemented measures to safeguard this information effectively. We prioritize precautionary measures to ensure the security of customer information and personal data.

**(2) The personal information protection manager at our company can be reached at the contact information provided in "9. Inquiries, Complaints, and Consultations Regarding Personal Information" below.

**(3) Additionally, the agency's business manager will take responsibility for the handling of personal information of corporate customers at the agency.

**(4) Our company has implemented internal regulations to prevent the leakage, loss, or damage of customer information and to ensure the secure management of personal information. We have also established internal regulations for the safe management of anonymized data, referred to as "anonymously processed information," as required by law. We handle both customer information and anonymized data with the utmost care. Access privileges are restricted and closely managed to ensure that only authorized individuals can access and utilize customer information and anonymized data. We are committed to the appropriate handling and protection of both forms of information.

Links with other sites

If our website has links to other websites, we are not responsible for the privacy policies, handling of personal information, etc. of those websites. Please check the privacy policy of each website.

Inquiries, complaints and consultation regarding personal information

Inquiries, complaints, and consultations regarding personal information will be accepted at the following address. Please note that in order to accurately confirm the content of customer calls, we record calls. Please note.

Personal Information Inquiry Desk

Chat Bot Service : (EST)  9:00AM to 6:00PM, Mon~ Fri

Phone : +1 (424) 457-4209

Email address: support@zimasya.com

*Inquiries on Saturdays, Sundays, holidays, year-end and New Year holidays, and Golden Week periods will be responded to the next business day.

1. Use of Marketing Data

To enhance our advertising and marketing activities, improve the quality of our services, and conduct sales promotions that are tailored to our customers, we employ appropriately processed data that cannot identify customers (hereinafter referred to as "marketing data"). We may also share this marketing data with third parties, including our business partners.

2. Use of Anonymously Processed Information

In order to analyze, research, and implement e-commerce marketing strategies, sales promotion methods, and measures to enhance the service quality and efficiency of our Service and related services, the Company processes customer information in a way that prevents identification. We provide this "anonymously processed information" to third parties, such as our business partners, group companies, universities, and research institutes. This information is securely uploaded as electronic data to specific servers for which we have granted access rights or transmitted via email. We plan to continue providing this service in the future.

The types of customer information included in the anonymously processed information provided by our company are as follows:

• Postal code, address information (limited to the minimum administrative division), gender, age, purchase history, and more.

3. Handling of Website Information (Behavior History, etc.)

To enhance our advertising and marketing activities, improve our service quality, and conduct sales promotions that meet our customers' needs, we collect and utilize non-identifying information for analysis and improvement purposes. This information includes browsing behavior, such as pages visited by customers and products viewed, and may be shared with group companies for advertising activities.

We may also share this information with information providers, service providers, and others for similar purposes. Please refer to the primary information providers and service providers here.

(1) About Cookies

Cookies are small pieces of data sent to and stored on your computer, allowing a web server to recognize your device. Cookies are used not only for aggregating access information but also for site services such as customizing screen flows for individual customers and displaying messages. Most commonly used browsers are configured to enable cookies by default. Please note that disabling cookies may affect your ability to use our services.

Check More Details： https://zimasya.com/pages/privacy-cookie-policy

(2) About Web Beacons

Web beacons are small images embedded in web pages or emails that send back information when a customer views the page or email. Web beacons are used to track the access status of pages viewed and advertising emails received.

(3) About Access Information (Logs)

Access information is recorded by the web server to document site access status. Access logs may include your IP address, browser information, provider details, referring pages, device information, access time, and more.

Above/Terms revised date: Sep 23, 2023/Operation manager: Jame